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Our Booking Process

From initial design to final structural inspection, discover exactly how we bring your project to life with precision and care.

Step 1

Consultation & Vision Planning

Get in touch on WhatsApp or send a web enquiry. We'll discuss your overarching project goals, desired timeframes, and budget scope to ensure we are aligned from the start.

Pro Tip: Collect reference photos or link us to a Pinterest/Houzz board so we can immediately capture your design style.
Design drawings and plans
Step 2

On-Site Technical Survey

Our senior surveyor visits your home to assess structural access, check ground and soil conditions, map existing utility connections, and take detailed dimensional measurements.

What we need: Clear access to the proposed build area, gas/electricity meters, and external drainage points.
Surveyor measuring home
Step 3

Architectural & Structural Design

We coordinate with experienced architects and structural engineers to draw up load-bearing calculations, steel beam specs, and architectural plans suited to your local Welsh authority.

Already have plans? Excellent! You can bypass this step entirely—simply email your existing drawings directly to our estimating team.
Architectural blueprint calculations
Step 4

Detailed Itemized Quotation

You receive a fully transparent, binding contract listing exact material costs, labor segments, plant hire, building regulation fees, and a clear phased payment plan.

Matching Materials: We will provide actual brick, stone, and trim samples during this phase to ensure a flawless match with your existing home.
Itemized quote paperwork
Step 5

Mobilization & Scheduling

Upon agreement, a secure mobilization deposit locks in your project start date. We order custom steel fabrications, secure raw materials, and schedule our qualified construction crew.

Regulatory note: We assist you with Party Wall agreements and submitting building control notices prior to setting foot on-site.
Construction crew schedule
Step 6

Phased Construction & Building Control

Work begins. We execute the build in organized segments (Groundworks, Structural Shell, Roofing, Utilities, Internal Fit-out). Local authority building control inspectors visit at each major milestone.

Communication: Your dedicated project manager will provide weekly video updates and a formal progress meeting at every milestone.
House extension construction
Step 7

Final Sign-Off & Handover

Following final inspection, we obtain your Building Control completion certificate, issue electrical/gas safety logs, conduct a final client walkthrough, and issue our 10-year structural guarantee.

Safe Records: We supply a complete digital homeowner manual containing all warranties, structural calculations, and maintenance advice.
Completed construction extension handover
Step 1

Visual Design Configuration

Use our interactive online Design Studio to configure your bespoke fitted wardrobes, media walls, or alcove storage. Choose drawer counts, integrated LED channels, trim details, and finishes.

Pro Tip: Take simple, rough tape measurements of the width and height of your wall space to get started.
Visual design cabinet config
Step 2

Estimated Budget Proposal

Our estimators review your digital configuration and send a clear ballpark proposal detailing cost ranges based on your chosen styling, materials, and options.

Flexible Budgets: We can easily tweak material boards (e.g., standard paintable MDF vs. premium pre-finished veneered boards) to suit your budget.
Estimated pricing quote
Step 3

Laser Precision Survey

A master carpenter visits your home to take sub-millimeter digital laser measurements. We inspect wall plumbness, floor levels, and map surrounding electrical sockets.

Preparation: Please clear any freestanding furniture or items away from the target wall before our surveyor arrives.
Laser measuring tape on wall
Step 4

3D Photorealistic Render Approval

Our designer creates a detailed 3D rendering of your custom cabinet unit. You can view exactly how it sits in your room, check interior hanging rails/shelving layouts, and sign off on colors.

Perfect Fit: We don't build standard box units. Everything is drawn to scribe perfectly around your skirting boards, cornices, and sloping ceilings.
Photorealistic 3D cabinetry rendering
Step 5

Off-Site Workshop Pre-Manufacturing

To avoid sawdust and disruption in your home, we manufacture, edgeband, and pre-assemble your joinery components off-site in our specialized dust-extracted carpentry workshop.

Lead Time: Pre-manufacturing typically takes 2 to 3 weeks from your final design approval and receipt of deposit.
Manufacturing panel cuts in workshop
Step 6

Rapid On-Site Fitting

Our carpenters arrive to assemble and scribe the pre-made unit. Because the complex work was done in our workshop, on-site fitting is completed in just 1-2 days with integrated vacuum extractions.

Clean Site: We use professional Hepa-filtered extraction units to keep your living space completely clean and dust-free.
Carpenters assembling unit on-site
Step 7

Finishing & Styling Handover

We install handles, wire up smart LED sensors, double-check soft-close hinge alignments, clean down the surfaces, and present you with your care guide and warranty.

Note: Allow 24 hours for any caulked joint borders to fully cure before painting over them or placing heavy weights.
Styling media wall cabinetry handover
Step 1

WhatsApp Photo Consultation

Take a couple of clear photographs or a short video of the repair or installation needed (e.g. repointing area, pipe leak, fuse board) and send it directly to our WhatsApp booking assistant.

Pro Tip: Zoom out slightly to show us the surrounding context of the issue so our tradespeople can plan the correct parts.
Snap photos on phone for quote
Step 2

Instant Scheduling

We evaluate the photos, provide a quick upfront estimate range, and match you with one of our fully qualified, vetted local partners. You select a convenient appointment time slot.

Emergency Needed? We operate a 24/7 priority emergency dispatch line for burst pipes, active leaks, or complete power failures.
Booking calendar dispatch schedule
Step 3

On-Site Diagnostics & Fixed Price

Our local Gas Safe plumber or NICEIC electrician arrives, diagnoses the issue, explains the solution, and confirms a fixed upfront price before starting any work.

Vetted Crew: All attending engineers are fully certified, insured, background-checked, and carry photo identification.
Engineer examining utility board
Step 4

Swift Execution & Repair

The engineer carries out the repair or installation. Our service vehicles carry a deep stock of universal replacement parts, ensuring over 90% of maintenance jobs are resolved on the first visit.

Clear Space: For electrical work, please clear access to your main consumer unit (fuse board) prior to the engineer's arrival.
Plumber resolving leak
Step 5

Testing & Compliance Certificates

The work is pressure-tested or electrical load-tested to guarantee safety. For gas installations, boiler servicing, or electrical board updates, digital compliance certificates are compiled.

Landlord Logs: Landlord gas safety certificates (CP12) and EICR reports are emailed immediately to you or your letting agent.
Safety testing and certifications
Step 6

Secure Pay & Guarantee

Receive your digital invoice via SMS or email. Pay securely using a digital link (debit/credit card, Apple Pay). All utility repairs are backed by our comprehensive 12-month parts and labor guarantee.

Need Annual Care? Ask our team to add you to our recurring reminder list so you never miss a required annual safety service.
Secure card terminal payment invoice

Ready to Start Your Project?

Whether you're looking for a quick repair, a bespoke storage unit, or a complete house extension, our team is ready to help.